Salesforce Health Cloud is a cloud-based healthcare technology. The major goal is to keep every patient’s data in one place. It provides health staff with a comprehensive picture of patient records and aids in the delivery of successful therapies. It integrates data gathered from several sources, such as medical equipment, electrical devices, and wearables, into one central location.
Salesforce Health Cloud serves as a link between different medical service providers, physicians, nurses, caretakers, and insurance coordinators.
Health Cloud is added on top of a Service Cloud subscription and includes capabilities like Clinical Data Model, B2C Data Model, and Care Coordination. Health Cloud is based on Salesforce core services and makes use of Service Cloud capabilities such as Console, Cases, Case Teams, and Call Center.
Health Cloud superior to Service Cloud customization
- Reduced IT Development Costs and Faster Time to Value: Minimized initial customization costs as well as quicker capture of value by utilizing specific to an industry outside-the-box functions and expanding using a low-code or no-code platform, which improves user experience and maximizes value.
- Health Cloud-specific new features and capabilities are released three times a year.
- User Adoption and Usability: Adoption by users and familiarity are critical to success. Salesforce UI specialists and designers are working to improve the healthcare user experience.
Features of Salesforce Health Cloud
Patient 360-degree view: Medical professionals receive a complete picture of each patient’s medical records, medications, and results in instantaneously, allowing for more informed decisions and better care.
Patient Management: Healthcare professionals have a complete picture of a patient’s data, including health records, treatments, and care plans, enabling simple tracking and cooperation across healthcare teams.
Care Coordination: The health cloud ensures efficient care coordination by connecting medical providers, caretakers, and patients, assuring every individual is included and aware.
Case Management: Employing Health Cloud’s case management solutions to optimize procedures and computerize operations, assure healthcare professionals of quick resolution of worries as well as effective administration.
Integration of Medical Data: Salesforce’s Health Cloud interfaces with various healthcare systems such as EHRs, tools for diagnosis, and wearables, integrating data from multiple sources to provide a comprehensive perspective of the patient’s health.
Medical judgements: Salesforce Health Cloud simplifies for medical professionals to make judgments by integrating electronic health records (EHRs) with additional medical platforms and providing them with resources such as drug interaction checkers and clinical guidelines to assist them in making informed decisions.
Security and compliance: Because healthcare data is very sensitive, Health Cloud prioritizes safety and complying with regulatory requirements such as HIPAA.
Key Components of Salesforce Health
Transferring to the Health Cloud provides substantial value by putting patients and members at the centre of each Interaction, as well as speed, Mobility, and constant development.
Leveraging the benefits of the Health Cloud
- Reduce TCO (Total Cost of Ownership): Minimize the costs related to the initial rollout of Design, Development, and Implementation (DDI).
- Less risks related to projects: Increase rollout consistency to reduce time ambiguity.
- Improved UX and engagement layer increase the likelihood of high adoption; a shorter deployment period accelerates Time to Value.
- Improve capabilities and yearly advantages: Increase benefit potential through process improvements and improved user experience; improve speed to value with a shorter delivery period; optimize mobility through quicker implementation and future-proofing development.